FAQ - Questions about my order

Yes, changes can be made to your order within 1 hour of placing. If the order has been processed or dispatched, we are unable to make changes.

To amend your order, contact our team at orders@danceworld.ie or call 01 4976129. Online customer service is available Monday- Friday 10.00am-5.30PM

*Please note hours may vary due to the coronavirus pandemic* 

Yes, changes can be made to your order within 1 hour of placing. If the order has been dispatched, we are unable to make changes.

To amend your shipping address, contact our team at orders@danceworld.ie or call 01 4976129. Online customer service is available Monday- Friday 10.00am-5.30PM

*Please note hours may vary due to the coronavirus pandemic* 

Sometimes manufacturers make mistakes and there are faults in clothing. If you believe something you have purchased is faulty please tell us as soon as possible.

Email our team at orders@danceworld.ie with order details and images of the fault.

We do require the item to be returned to us for inspection.  If we determine a genuine fault, the item will be replaced or refunded. You can return the item for free via An Post.

FAQ - Questions about Gift Vouchers

Yes. We sell two types of gift voucher.

Online Gift Vouchers – Online Gift Vouchers are sent electronically on the date you (the purchaser) specify to the email address given. If you are sending a voucher as a gift, please ensure that you enter the email address of the recipient correctly.

Payment for the gift voucher will be charged upon purchase, not on the date of issue and are valid for 5 years. The gift voucher will be allocated to the recipient's account in the form of e-wallet credit, which can be redeemed at the final stage of the checkout.

In Store Gift Cards – A physical card for use in-store. If ordered online this voucher will be posted to you or chosen recipient. An ideal gift for any dancers about to go en pointe who require a pointe shoe fitting in store! 

Yes.

If the recipient of a voucher does not already have an online account with our site, they will have to create an account using the email address the voucher was delivered to. Use the link in the email to set up your account. The funds can then be added to the E-wallet.

To add a pending voucher to your e-wallet you will need to log into your Dance World account, browse to the "My Vouchers" section and click on the "Add to e-wallet" option. You will have the option to redeem the funds against the cost of purchases in the basket.

1. Yay! You have received an email from Dance World, you have an online voucher! There is a link in this email. Click this link.

2. Once you click on the link you will be redirected to the Dance World website.

3. Next, you will need to log into your account. If you do not have an account, you will need to set one up using the email address your voucher was sent to.

4. Once you have logged in, browse to the "Your Gift Vouchers" section of your profile. This will open "My Vouchers" and show you if you have any pending vouchers.

5. If there is a voucher pending you must click on "Add to e-wallet", this will credit your e-wallet with the value of the voucher.

6. When placing an order, at the Payment stage of Checkout you will have the option to use your e-wallet funds to pay for your order. Select "Use e-wallet". Complete your order.

No. Unfortunately gift vouchers are processed through two different systems. An online voucher cannot be redeemed in store.

No. Unfortunately our gift vouchers are processed through two different systems.

However, our customer service team can transfer the funds from the gift card to an online account.

You will need to register an account on our site and email team@danceworld.ie with your account email, card number and value.

FAQ - Questions about products

If the product you need is out of stock, please reach out to our team at team@danceworld.ie who can advise on a restock date or if the product is end of line. 

Alternatively set a “back in stock notification” on the required product to alert you when it returns to stock.

In the interest of hygiene, once opened; tights, socks, facemasks, and underwear are not returnable or exchangeable unless faulty. Tights will arrive to you with a security seal sticker on the pack. Once this is broken the tights cannot be returned.

All sizes listed on our website are UK sizes. As some dance shoes fit quite differently to each other, each individual product has a sizing recommendation in the Product Details section. The easiest way to pick the correct size will be to find a pair of your own shoes that fits well, check what size these shoes are (in UK size) and then follow the "Fit" advice in the Product Details section.

We've got handy size guides available from each of our tights suppliers. They can be found on each product's page. In general, these size guides are quite accurate but from personal experience (and personal preference) I always find my recommended size and then buy one size up from that. This may sound a little crazy but I am a member of the pulls-her-tights-up-to-her-ribs-brigade. I hate too-small tights that pull down constantly. My enemy is a pair of tights that I can't pull up without ripping so I always go a little bigger than I SHOULD need just to be safe.

If you're worried that they'll be saggy and baggy on your legs, don't be. Just make sure to buy a microfibre tight. Microfibre dance tights are super stretchy but also super clingy. They'll hug your legs snuggly and could even sculpt a delicate calf into swing-set pole.

We do not sell pointe shoes online. We believe, above all, in safe dance practice and that means having pointe shoes fitted correctly by professionally trained fitters.

We fit pointe shoes in store by appointment and offer a virtual fitting service. Check out our Pointe Shoe Appointments page for more information.

FAQ - Customer Service

Unfortunately, no. We close on bank holidays. Keep an eye on our social media pages for up-to-date information about seasonal opening hours.

Online customer service is available Monday- Friday 10.00am - 5.30pm

Our stores open Monday to Saturday 10.00am - 6.00pm

*Please note hours may vary due to the coronavirus pandemic*

For up-to-date information on Covid 19 please click here.

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