Order fulfilment is operating as normal, orders are processed within 24 hours (excluding weekends and bank holidays) and dispatched Monday to Friday. See delivery times below.
Orders are shipped via An Post and GLS. Tracking information will be emailed once your order has been dispatched. Both companies require a signature on receipt and operate Monday to Friday. Please ensure there is someone available to accept and sign for your parcel.
Free shipping on online orders over €50 and FREE returns available *Republic of Ireland only*
An Post is currently experiencing delays and service disruptions on international parcels due to Covid-19 and Brexit. This may affect your order.
For up-to-date info please visit An Post
We are working to ensure safe delivery.
|REGION||DELIVERY SCHEDULE||COST PER SHIPMENT|
|IRELAND An Post Express Service (orders below €50)||1-5 days, Monday - Friday||€5|
|IRELAND An Post Express Service (orders over €50)||1-5 days, Monday - Friday||FREE|
|UK - GLS Service*||3-7 days Delivery Monday - Friday||€6|
|EUROPE - GLS Service**||3-10 days Delivery Monday - Friday||€12|
|WORLD - GLS Service Temporarily Suspended due the Covid 19 Restrictions.||5-10 days Delivery Monday - Friday||N/A|
* Excluding - Channel Islands
** Excluding - Norway, Switzerland & Turkey
Yes, changes can be made to your order within 1 hour of placing. If the order has been dispatched, we are unable to make changes.
To amend your shipping address, contact our team at email@example.com or call 01 4976129. Online customer service is available Monday- Friday 10.00am-5.30PM
*Please note hours may vary due to the coronavirus pandemic*
Tracking information will be emailed once your order has been dispatched.
You can track An Post parcels here
An Post tracking numbers begin with the letters LJ or CB.
You can track GLS parcels here
GLS tracking numbers begin with 212
If you have any issues tracking your order, contact our team at firstname.lastname@example.org.
Due to the high number of deliveries at Christmas time, An Post occasionally experiences delays. Please anticipate a potential additional waiting time for your parcel to arrive. We apologise for any inconvenience caused.
* Please note that the maximum weight limit for European destinations is 20kg. For destinations outside of Europe the weight limit is 2.5kg. Should orders exceed these limits a member of the customer services team will contact you to discuss your options.*